Frequently Asked Questions

General

Why did you create Gigaconvert?

Is Gigaconvert free?

Are there any limits to how the service can be used?

Can I share my converted files with friends?

I have found an issue, how do I report it?

Do you provide tools for offline conversion?

Why am I seeing a 403 Forbidden error?

File Conversions

How to perform file conversions?

Can I convert the same file twice?

I'm having problems opening my converted file after downloading - Can you help?

I deleted a file that I converted through this site - Can I retrieve it from you?

How many files can I convert at one time?

How can I convert files held on other websites?

What are advanced conversion settings?

What is background conversion?

Uploading and Downloading

Why I got an 404 Not Found error page when I tried to retrieve my converted file?

I deleted a file that I converted through this site - Can I retrieve it from you?

What can I upload?

Why I am having problems uploading or downloading large files?

What's the maximum size of files that I can upload?

How many times can I download my converted file?

How many times can I download my converted file?

Where is my downloaded file?

File uploading progress stuck on some point and doesn't go forward. What should I do?

File Management

How can I search my files?

Are my files permanently deleted when I delete?

How can I convert my already converted files into other formats?

How many files can I store online?

Security

Is Gigaconvert secure?

Is my password secure?

Who will have an access to my files?

I lost my password, can I retrive it?

How long does Gigaconvert store my data and files for?

How do I delete my file from Gigaconvert?

Billing

What are the available payment methods for the Gigaconvert service?

How do I view my payment invoices?

When upgrading or cancelling do I need to use the same PayPal address I signed up with?

What if I been double-charged?

How to request a refund?

My payment has been declined by PayPal, what should I do?

My payment has been declined by the bank that issued my Credit Card, what should i do?

My payment has been declined with Credit Card RISK error message, what should I do?

Account Management

Can I use one account on different machines simultaneously?

How to delete an account?

Can I upgrade my Account?

How can I sign up for an account?

Developers

Do you offer an API?

Can you provide us binaries or source code of conversion libraries?